Frequently Asked Questions

TranslationPal charges on a per-word basis. The rate varies based on the turnaround time you require. See the table below for more information.

We count the number of words in the source document - for example, if you are translating a document from German to English, we will charge based on the number of German words in the original document.

We offer the following turnaround times:

*Word limit for French,Portuguese (Brazil),Portuguese (Portugal),Spanish

For any document over 3500 words please contact us at 855-500-2720 or e-mail us for a custom quote.

A certified translation is a document accompanied by a statement from TranslationPal swearing that the individual who performed the translation and that said translation was done to the best of their ability.

Certified translations are required by the United States Citizenship and Immigration Services (USCIS) for visa and citizenship applications, as well as by other government agencies, the court system, and educational institutions.

By submitting a certified translation, you satisfy their need to know that a document has not been altered or forged during the translation process.

Yes. We provide 100% guaranteed certified translations.

As this type of document is typically submitted in PDF format as a scan of an existing paper document, TranslationPal is unable to guarantee that all features of the original document will be reproduced as-is (e.g. stamps, tables, etc.).

You will receive a final document on TranslationPal letterhead in a format that can easily be compared to the original and understood as a translation.

For a sample certified translation, please click here.

Yes, you will immediately receive an e-mail confirmation of your order.

Yes, you will receive an e-mail as soon as your order is completed.

Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. We strongly suggest you speak with a customer service representative as soon as possible with changes or cancellations, so we can accommodate your request without any additional charges. Live customer service hours are every day from Sun.–Thur. 8 a.m. to midnight CT and Fri. and Sat. 8 a.m. to 6 p.m. CT at 855-500-2720. If an order is in processing, no changes can be made.

Every single document submitted to TranslationPal is translated by one of our highly skilled staff members and then proofread by a second staff member. Our two-tier model is central to our mission of providing the highest quality translation available.

We offer a 100% satisfaction guarantee. If any TranslationPal job does not meet your expectations, please contact us at 855-500-2720, and we'll work until you're satisfied or refund your payment in full.

Credit will be issued 2 to 3 business days after we receive and verify your refund request. Please allow adequate time for your banking institution to process the credit.

Please inspect all documents carefully when you receive your order. If there is any missing or incorrect information, please call our customer service representative at your earliest convenience, but no later than 7 days after your order was delivered. Live customer service hours are every day from Sun.–Thur. 8 a.m. to midnight CT and Fri. and Sat. 8 a.m. to 6 p.m. CT at 855-500-2720.

Our translators and proofreaders are experienced professionals who are highly proficient in their source language(s), and who are native English speakers. Many of them hold or are pursuing Master's degrees or Ph.Ds in related areas of study, such as translation, comparative literature, or English.

We have a rigorous multi-step process for selecting translators. Translators must first fill out an application. If their credentials are sufficient, qualified translators are then invited to take a short translation test, and senior members of our translation team evaluate the sample translations, selecting only the top scorers to become part of our team.

Yes, we require all translators to be a native speaker of the target language.

The source language is the language of the original document. The target language is the one you are translating into. For example, if you are translating a birth certificate from Spanish into English, your source language is Spanish and your target language is English.

TranslationPal uses a two-tier translation process. First, one of our expert translators will translate your document into English; the document will then be revised carefully by one of our experienced proofreaders to ensure it is error-free, easy to read, and correctly formatted. Click here to learn more about our translation process.

Absolutely. TranslationPal understands how important it is to maintain consistency in terminology, style, and branding. We are happy to leverage existing translations - just provide us with a translation memory export (.tmx file) that can be used with our translation software.

No. Machine translation - such as Google Translate - is used to automatically translate words and phrases based on a database of previous translations.

Translation software - known in the industry as computer-aided translation (CAT) tools - is used by human translators to accelerate the translation process, ensure consistency within or across documents, and perform quality control checks.

TranslationPal's team of human translators uses translation software to provide our clients with the fastest, most accurate service possible. We do not use machine translation.

No. TranslationPal relies exclusively on its team of highly qualified human translators, who have significant experience speaking the source language, as well as excellent English skills. In addition, each translation is reviewed by one of our expert proofreaders.

Professional translators can save you time and money with their efficiency and experience. In addition, you'll benefit from TranslationPal's experienced team of proofreaders, who review each translated document with a critical eye, looking for typos, grammatical issues, and style.

All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

We request your e-mail address so that we can e-mail you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.